Refund Policy

Thank you for choosing HandyCoaching! We are committed to providing you with the best fitness experience. Please read our refund policy carefully to understand your rights and obligations regarding our digital fitness subscription.

1. Eligibility for Refund:

1.1. Within 7 Days: Refund requests must be made within 7 days of the initial subscription purchase.

1.2. Reasonable Explanation: To be eligible for a refund, you must provide a reasonable and truthful explanation for your request. This should pertain to an issue or aspect of our service that has not been addressed in our discussions or documentation.

1.3. Agreed Upon Terms: Refund requests cannot be processed for issues or features that were disclosed to you before your subscription purchase and to which you agreed.

2. Exclusions from Refund:

2.1. Disclosed Features: Refunds will not be granted for circumstances that were clearly communicated before your subscription purchase and to which you agreed. This includes any features or services disclosed as not being part of our offerings.

2.2. Personal Preferences: Refund requests based on personal preferences, changes of mind, or dissatisfaction with available content will not be honored.

3. Refund Process:

3.1. Initiating a Request: To initiate a refund request, contact our customer support team at handycoaching.biz@gmail.com. Provide your order details, the reason for your refund request, and any relevant information to help us understand your concern.

3.2. Review and Investigation: Our team will review your request and investigate the issue to determine if it falls within the eligibility criteria for a refund.

3.3. Refund Approval: If your refund request is approved, we will process the refund within 1-2 business days through the original payment method used for the subscription purchase.

4. Rejected Refund Requests:

4.1. Communication: If your refund request is rejected due to reasons such as pre-existing knowledge of service features or the provision of false information, we will communicate the rationale behind the decision.

4.2. Open Communication: In cases of rejection, we encourage open communication to address any concerns or issues you may have encountered.

5. Transaction Fees:

5.1. Deductions: Please note that any transaction fees associated with the refund process, including those imposed by payment processors, may be deducted from the refunded amount.

6. Changes to Our Refund Policy:

6.1. Policy Updates: HandyCoaching reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Us:

7.1. Questions or Concerns: If you have any questions or concerns regarding our refund policy, please contact us at handycoaching.biz@gmail.com. Our team is here to assist you and provide further clarification if needed.

Thank you for being a part of HandyCoaching. We appreciate your trust and commitment to your fitness journey!